FAQ

1. What age group are your products for?

Our collections are specially designed for kids and teens between ages 6–18.

2. How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. You can pay using multiple secure payment methods available on our store.

3. What payment methods do you accept?

We accept Cash on Delivery (COD), Debit/Credit Cards, and other popular online payment options.

4. Do you offer delivery across Pakistan?

Yes! We deliver nationwide. Standard delivery time is 3–7 working days, depending on your location.

5. How much are the delivery charges?

We charge a small flat shipping fee which is shown at checkout. Sometimes we also run free-delivery offers.

6. Can I return or exchange an item?

Yes, we have a 7-day easy return & exchange policy. The product must be unused, with all tags intact.

7. How do I track my order?

Once your order is shipped, you’ll receive a tracking link on email or WhatsApp so you can stay updated.

8. Do you have size charts?

Yes! Each product page has a size chart to help you find the perfect fit.

9. How can I contact customer support?

You can reach us at:
📧 shadeforteen@gmail.com
📱 WhatsApp: +92 307 3564192