Returns & Exchange
We want you to love your purchase. Here's how we make it right if you don't.
1
Contact Us
WhatsApp us within 3 days of delivery
2
Send Photos
Share clear photos/video of the item & issue
3
We Review
Approval within 24 hours
4
Send Back
Ship unused item with tags intact
5
Exchange / Credit
Replacement or store credit in 3–5 days
What Can Be Returned or Exchanged?
✅ Eligible
- Wrong item received
- Defective / damaged item
- Significant size mismatch
- Item different from photos
- Missing piece in a set
❌ Not Eligible
- Item worn or washed
- Tags removed
- After 3 days of delivery
- Sale / clearance items
- Minor colour variation
- Stitched / customised items
Return Window & Timeline
- 3 days from delivery to initiate a return request via WhatsApp.
- Return approval given within 24 hours of receiving your photos.
- Replacement dispatched within 2–3 business days of receiving the return.
- Store credit issued within 1 business day of return receipt.
Note: We currently do not offer cash refunds. All eligible returns are resolved via exchange or store credit towards your next purchase.
Return Shipping Charges
- Defective or wrong item: Shade For Teen covers return shipping cost fully.
- Size exchange (your preference): You pay return shipping. We cover delivery of the replacement.
Important: Do not send items without getting approval first. Unapproved returns will not be accepted. Always confirm on WhatsApp before sending.
Ready to start a return? WhatsApp us your order ID + photos.
WhatsApp: +923073564192 | shadeforteen@gmail.com